A member staff of the PBC should present his legitimate certificate for on-site examinatio
A.Right
B.Wrong
C.Doesn't say
A.Right
B.Wrong
C.Doesn't say
第1题
代表一个前来公司咨询的人的情况。请你根据每个人的情况,在A到H的课程中为他们选择最适合的一门。并把课程的代号(从A到H)写在答题卡相应的位置上。
MERTON TRAINNING
SHORT RESIDENTIAL COURSES
A.Advanced Presentation Skills
B.Better Time Management
C.Essential Team-Building in the Office
D.Updating your Selling Skills
E.Making the Most of Computers
F.Improve your Confidence in Meetings.
G.Successful Telephoning
H.Developing your Understanding of Accounts
66.An office manager needs to become more efficient(高效的) in order to meet deadlines at work.()
67.A member of staff has to make several calls a day but is not confident when ringing strangers.()
68.The Information Technology Manager wants to improve the speech she has prepared for a conference next month.()
69.An experienced sales executive needs to update his knowledge of finance before he starts work as Assistant Sales Manger.()
70.A new member of the team needs to learn how to use the office software more efficiently.()
第2题
Section B – TWO questions ONLY to be attempted
The independent board of governors (an independent oversight body comprised of local residents, parents and other concerned citizens) of the state-funded Chambon school for 11–16 year old children met to consider its most recent set of public examination results. A key responsibility placed upon the school’s governors is the delivery, to its local government authority, of a report on exam performance in a full and timely manner. A report on both the exam results and the reasons for any improvement or deterioration over previous years are required from the governors each year. Accordingly, this annual meeting on exam performance was always considered to be very important. Although the school taught the national curriculum (a standard syllabus taught in all schools in the country) as required of it, the exam results at Chambon had deteriorated in recent years and on this particular occasion, they were very poor indeed. In order to address the weaknesses in the school, Chambon’s budget had increased in recent years and a number of new teachers had been employed to help improve results. Despite this, exam performance continued to fall. A recent overspend against budget was funded through the closure of part of the school library and the sale of a sports field.
One member of the board of governors was Sally Murol. She believed that the local government authority might attempt to close Chambon school if these exam results were reported with no convincing explanation. One solution to avoid this threat, she said, was to either send the report in late or to select only the best results and submit a partial report so the school’s performance looked better than it actually was. There is no central computerised exam results service in the country in which Chambon is located by which the local authority could establish the exam performance at Chambon school.
A general feeling of the governors’ meeting was that perhaps the school needed some new leadership and it was time to remove the existing headteacher. Mr Besse had been in the role for many years and his management style. was thought to be ineffective. He was widely liked by staff in the school because he believed that each teacher knew best how to manage their teaching, and so he tried not to intervene wherever possible. Mr Besse had sometimes disagreed with the governors when they suggested changes which could be made to improve exam performance, preferring to rely on what he believed were tried and tested ways of managing his teaching staff. He was thought to be very loyal to longstanding colleagues and had a dislike of confrontation.
Required:
(a) Explain, using evidence from the case, the characteristics which identify Chambon school as a public sector organisation and assess how its objectives as a public sector organisation have not been met. (10 marks)
(b) Explain the roles of a board of governors in the governance of Chambon school and discuss, in the context of Sally Murol’s suggestion, the importance of transparency in the board of governors dealings with the local government authority. (9 marks)
(c) Discuss the potential advantages to Chambon school of replacing the headteacher in seeking to address its problems. (6 marks)
第3题
A.Right
B.Wrong
C.Doesn't say
第4题
A.defining organizational goals
B.hiring organizational members
C.motivating organizational members
D.monitoring organizational member behavior
E.determining who does what tasks
第5题
candidates and to assess whether the use of external recruitment consultants is appropriate.
Required:
(a) Describe the advantages of internal promotion. (5 marks)
第7题
W: There are three major benefits : ease of check clearance, electronic fund transfer and ability to borrow from the Fed.
Q: Which of the following is not mentioned by the woman?
(14)
A.Interbank lending.
B.Cheek clearance.
C.Electronic fund transfer.
D.Borrowing ability.
第8题
Being a shareholder of a public company means that ______.
A.you have a say in the daily management of the company
B.you become a member of the board of directors
C.you have one vote per share to elect the board of directors
D.you can air your view on how to run the company